01The booking amount
To reserve a seat, you choose a seat on the live seat map and pay the booking amount, currently ₹1,000. Your seat is held for 10 minutes while you pay. Your booking is confirmed only after the payment is confirmed, and we send a confirmation by email and in your dashboard.
The booking amount is part of your course fee, not an extra charge. It is deducted from the course fee when you pay the rest.
The booking amount is non-refundable. This applies if you cancel, if you do not pay the rest of the course fee, or if you do not attend the course.
02Paying the rest of the course fee
The amount left to pay is the course fee minus what you have already paid. For example, if the course fee is ₹50,000 and you paid the ₹1,000 booking amount, you pay the remaining ₹49,000.
- You pay the rest before your batch starts. When payment opens, a Pay button shows in Payments & Billing in your dashboard.
- Your course fee is locked at the price shown when you booked, even if fees change later.
- If the rest of the course fee is not paid by the time your batch starts, we may release your seat to another student. The booking amount is not refunded.
03Course fee payments
Once you pay the course fee, in full or in part, it is non-refundable. This includes paying the full fee at once, and paying the rest after the booking amount.
It also applies if you change your mind, stop attending, miss classes, or cannot complete the course for personal reasons.
04Cancelling your booking
If you can't attend, you can send a cancellation request from your booking page. Our team reviews every request and replies by email. Requests are accepted only until a cut-off before your batch starts.
Cancelling does not refund the booking amount or any course fee you paid. If your booking page no longer lets you send a request, write to us at support@deepsoch.ai.
05When we always refund
- We cancel your batch or course. If we cancel a batch before it starts and you do not accept a place in another batch, we refund everything you paid for that course.
- You are charged twice. If a second payment is taken for the same booking (for example from two browser tabs), we refund the extra payment in full, automatically.
- Your payment arrives after your seat was released. If your seat hold ended and the seat went to someone else before your payment reached us, we refund that payment in full, automatically.
- A payment fails but money leaves your account. It is reversed to your account automatically, usually within 5 to 7 working days.
06How refunds are paid
- Refunds go back to the original payment method (card, UPI, net banking or wallet).
- Refunds usually reach you within 5 to 7 working days after we start them. Your bank may take longer.
- We email you when a refund starts, and it appears under Payments & Billing in your dashboard.
- Payments older than six months can't be refunded to the original method. In that case we pay by bank transfer.
07Changing your batch
You can hold one seat per course. If you need a different batch, contact us. If a seat is free, we can move your booking, and everything you paid moves with you.
08Your rights
Nothing in this policy takes away any right you have under the laws of India, including consumer protection law.
09Questions
Write to support@deepsoch.ai with your booking reference. See also our Terms and Conditions.